03. Eyes and Ears
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Without monitoring, you are blind to what is happening in your systems. Without having knowledgable folks alerted when things go wrong, you're deaf to system failures. Creating systems that reach out to you and ask you for help when they need it, or better yet, let you know that they might need help soon, is critical to meeting your business goals and sleeping easier at night.
Once you have master monitoring and alerting, you can begin to think about how your systems can fix themselves. At least for routine problems, automation can be a fantastic tool for keeping your platform running seamlessly.
What to monitor